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Classes & Enrollment

• Q: How do I sign up for a class?

• A: Visit our 'CLASSES' page, choose your course (DIYer or Pro), and complete your purchase. You’ll receive a confirmation email with next steps.

 

• Q: What’s the difference between the DIYer and Professional courses?

• A: The DIYer course teaches basic install and removal using synthetic hair, how to extend your length using the same bundle, while the Professional course covers the full professional stylist routine including the Qonceal technique using human hair, offset fold, professional braid patterns, and advanced tricks.

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• Q: How do I access the course after enrolling?

• A: You’ll receive an email with your login link and can access the course anytime.

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• Q: Do I need to be a licensed cosmetologist?

• A: Nope! Our classes are open to all skill levels — no license required.

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• Q: What kind of hair is best for practice?

• A: We recommend Qonceal Hair Bundles, but synthetic is fine for practice.

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• Q: Can I rewatch the course?

• A: Yes! You’ll have lifetime access to rewatch at your own pace.

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• Q: What if I have questions during the course?

• A: Email us anytime at admin@croshaninc.com — we’re here to help.

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• Q: Can I upgrade from DIYer to Pro later?

• A: Yes! Your DIYer fee is credited toward the Pro course.

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• Q: Is the course self-paced?

• A: Yes — you can learn at your own speed, day or night.

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• Q: Will I get certified?

• A: Those that take Qonceal Pro Course will receive digital certification + stylist directory listing.

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• Q: What tools or supplies do I need?

• A: A crochet hook, practice hair, and optional doll head. (Practice Bundle available!)

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Human Hair Crochet 

• Q: Does the hair come pre-looped or with strings?

• A: No. Our hair is not pre-looped and contains no strings. Each bundle is folded at the midpoint and tied with a visible center band.

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• Q: What makes your crochet hair different?

• A: Our patented center-tie design ensures a secure hold without knots, rings, or strings. It blends seamlessly, flexes at the root, and supports both even and offset folds.

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• Q: How is it different from micro rings or string-loop hair?

• A: Our hair doesn’t rely on metal rings, glue, or pre-tied loops that can cause tangling or buildup. Our patent-pending center band is secure, breathable, and far more flexible at the roots.

 

• Q: Is your hair reusable?

• A: While it can be reused, we recommend removal by professionals or single use for diyers for best results. Unlike looped hair, ours removes cleanly without tangling or matting during the removal process.

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• Q: Is this real human hair or a blend?

• A: We offer 100% real human hair, ethically sourced and crafted for maximum longevity. No synthetic blends are used unless stated otherwise.

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• Q: What textures are available?

• A: Our Human Hair Crochet bundles come in a variety of textures—ranging from kinky curly to loose wave, natural straight, and everything in between. Each pattern is designed to match common hair types for a seamless blend.

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• Q: Can I color or bleach this hair?

• A: Yes, our human hair bundles can be dyed or bleached just like natural hair. However, we recommend having this done by a professional for best results and to preserve the integrity of the curl pattern.

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• Q: Do you offer customization for your bundles?

• A: At this time, all Sacred Confidence™ bundles are pre-prepared using our exclusive center-tie method and signature patterns. While we do not offer full customization per order, you can choose from various lengths, textures, and fold types (even or offset) to fit your desired look. If you're a salon or wholesale buyer with specific volume or pattern needs, reach out—we may offer tailored solutions for bulk orders.

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• Q: How many bundles do I need for a full install?

• A: Most clients need 3 bundles for full coverage. For styles requiring extra volume or length, 4 bundles are recommended.

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• Q: Will it work with sensitive scalps?

• A: Yes! Our technique is tension-controlled, and the center-tie design minimizes scalp strain, making it ideal for sensitive or thinning areas.​​

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• Q: Can I create parts or switch styles with this hair?

• A: Absolutely. Thanks to the root flexibility of our patented design, you can switch between side parts, middle parts, or ponytails without leave-out or bulky knots showing.

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• Q: Is it suitable for protective styles?

• A: Yes. Our Human Hair Crochet is designed to protect your natural hair while still giving you a luxurious, natural look. The breathable design allows your scalp to be cleansed and moisturized.

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• Q: What lengths are available?

• A: We offer lengths from 10" to 26" (even or offset folded). You can customize based on how much coverage or stretch you want from each bundle.

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Even Fold vs Offset Fold

• Q: What is an even fold installation?

• A: Even fold means the hair is folded exactly at the midpoint, so both ends are equal in length. It’s great for balanced volume and symmetry.

 

• Q: What is offset folding and how does it add length?

• A: Offset folding places the tie closer to one end, leaving one side longer. This gives a fuller look with extended length from the same bundle.

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• Q: When should I use even fold vs offset fold?

• A: Use even fold when you want balanced ends and maximum volume throughout. Offset fold is ideal for adding visual length, layering, natural volume or achieving a natural taper without cutting the hair.

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• Q: Will offset fold make the install look uneven?

• A: Not at all! Offset fold is strategically designed to give a natural layered look. It actually mimics how real hair grows—shorter at the top, longer at the bottom.

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• Q: Can I combine both methods in one install?

• A: Yes! Many stylists use even fold at the crown for fullness and offset fold on the lower rows for added length. It creates a beautiful, dimensional style.

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• Q: Do I need extra hair if I use offset fold?

• A: No. Offset fold allows you to stretch one bundle further. In many cases, it gives you more styling versatility without needing to purchase additional hair.

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• Q: Does offset fold affect how the hair moves?

• A: Offset folding actually enhances movement and layering, especially with curls or waves. It gives a feathered, flowy finish.

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• Q: Will the offset side shed more since it’s longer?

• A: As with all human hair extensions, there will be short hairs in bundles. Both even and offset folds are securely knotted for minimal shedding—just handle with care during removal. However, remaning short hairs can be used. Find out how by taking a course!

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• Q: Which fold is better for high ponytails or updos?

• A: Even fold is typically better for updos, as it provides balanced weight. Offset fold can be used on the lower rows for length without bulk.

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Patent & Trademark

• Q: What does your patent cover?

• A: Our patent (US11641900B2) covers the exclusive method of installing hair by securing unwefted strands at their midpoint without adhesives, wefts, or attachments. It includes even and offset folding with adjustable knot techniques for all hair type (human, blend, or synthetic)

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• Q: Is your patent for the hair or the technique?

• A: It covers both. The patent protects the installation method and the structural use of unwefted extensions folded at the midpoint—whether using even or offset folds. That includes how the hair behaves once installed.

 

• Q: Is Human Hair Crochet trademarked?

• A: Yes, 'Human Hair Crochet' is a registered trademark, protecting the name and service for exclusive use in hair extensions and education.

 

• Q: Can other brands legally sell this method?

• A: No. Our patented installation method and trademarked brand are protected. Any unauthorized use is considered infringement.

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• Q: What makes your patent different from other crochet methods?

• A: Most crochet methods rely on pre-looped hair, glue, rings, or wefts. Our patent protects a unique process of securing loose, unwefted hair using a center-fold and knot—allowing true attachment-free installs with full flexibility and coverage.​

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• Q: Can I teach this method if I take your course?

• A: No. While you can become certified to perform the technique, teaching it requires a separate licensing agreement. Only the creator may train stylists or distribute educational content unless otherwise approved in writing.

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• Q: What happens if someone copies the method?

• A: Any person or brand caught copying or profiting from the patented method without permission is at risk of legal action for patent and trademark infringement.

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• Q: How does your trademark protect the name Human Hair Crochet?

• A: The trademark gives us exclusive rights to use the term “Human Hair Crochet” for commercial purposes—such as product labeling, advertising, packaging, and educational services. This helps eliminate confusion and misuse in the industry.

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• Q: Can I say I do Human Hair Crochet if I use different hair or methods?

• A: Only if you are using our certified bundles or methods in accordance with our brand guidelines. Using the term improperly misleads customers and violates trademark law.

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• Q: How do I report someone misusing your trademark or method?

• A: Please contact us at admin@croshaninc.com with screenshots, links, or receipts if you believe someone is copying or falsely advertising our products or technique.

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Ordering & Payments

• Q: What payment methods do you accept?

• A: We accept all major credit/debit cards, PayPal, Apple Pay, and other secure options at checkout.

 

• Q: Can I split my payment or use buy-now-pay-later options?

• A: Yes! We offer Paypal bi-weekly currently. Additional platforms such as Klarna, ShopPay, and other pay-later will be added in the future.

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• Q: Is my payment information secure?

• A: Absolutely. We use encrypted third-party payment processors like Stripe and PayPal to protect your information. Croshan, Inc. never stores your card details.

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• Q: Do you charge sales tax?

• A: Yes. Applicable sales tax will be automatically calculated at checkout based on your location.

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• Q: Can I use multiple payment methods on one order?

• A: Unfortunately, no. Only one payment method can be used per transaction. However, you may combine a discount code with your payment.​

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• Q: My payment didn’t go through. What should I do?

• A: First, double-check your billing info and card limits. If the issue continues, try a different method or contact your bank. You can also email us at admin@croshaninc.com for help.

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• Q: I placed an order but didn’t receive a confirmation email.

• A: Please check your spam or promotions folder. If it's still missing after 10 minutes, contact us with your name and the payment method you used so we can locate your order at admin@croshaninc.com

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• Q: Do you accept payments from outside the U.S.?

• A: Yes! We accept international credit cards and payment methods supported by your region. Currency conversion will be handled by your card provider.

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Shipping & Tracking

• Q: How long is processing and shipping?

• A: Orders are processed within 3–5 business days. Shipping within the U.S. typically takes an additional 7–10 business days after processing. Pre-orders may vary, but you’ll receive live updates throughout the process.

 

• Q: Do you offer tracking numbers?

• A: Absolutely. You’ll receive a tracking number via email as soon as your order ships.

 

• Q: Do you ship internationally?

• A: Yes, we ship worldwide. International delivery times and rates will vary depending on location. Shipping Fees will apply to International orders.

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• Q: What shipping carriers do you use?

• A: We primarily ship through USPS for U.S. orders. For international orders, we use trusted global couriers for safe, trackable delivery.​​​

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• Q: My tracking shows delivered, but I didn’t receive it. What should I do?

• A: First, check with neighbors or your local post office. If it's still missing, contact us within 3 days of the marked delivery date so we can help investigate.

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• Q: How are shipping fees calculated?

• A: Shipping is free for all U.S. orders. International orders will have shipping rates calculated at checkout based on your location and order weight.

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• Q: Will I be charged customs or import taxes on international orders?

• A: Possibly. International customers are responsible for any customs fees, VAT, or duties required by their country. We do not collect these charges at checkout.

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• Q: What if my package is delayed due to the courier?

• A: While we process orders quickly, we cannot control shipping carrier delays due to weather, holidays, or global issues. We recommend placing time-sensitive orders early and selecting express shipping when needed.

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Returns & Cancellations

• Q: What is your return policy?

• A: Due to hygiene and the nature of our product, all sales are final. We do not accept returns on hair or courses.

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• Q: Why are hair and course sales final?

• A: For health, hygiene, and intellectual property protection, we cannot accept returns once the item has left our facility. Hair is a personal-use item, and our course content is digital and non-reversible.

 

• Q: Can I cancel or change my order?

• A: If your order hasn’t shipped, contact us immediately. Cancellations may be subject to a restocking fee.

 

• Q: Do you offer refunds or store credit?

• A: We only offer store credit for eligible cases (e.g., duplicate order, confirmed damage). Refunds are not available once the order has been delivered.

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• Q: What if I ordered the wrong length or texture?

• A: If your order has not shipped yet, email us immediately. We’ll try our best to update it, but once it’s fulfilled, changes cannot be made.

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• Q: How do I request a cancellation?

• A: Email admin@croshanin.com with your order number. If your item hasn’t shipped, we’ll confirm cancellation and issue store credit minus any restocking fee.

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• Q: What is your restocking fee for cancellations?

• A: A 10% restocking fee may apply to any cancelled or altered orders

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• Q: What happens if my package is damaged or missing items?

• A: Contact us within 3 days of delivery with photos of the packaging and contents. We’ll review and issue store credit or a replacement if your claim is approved.

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• Q: What if I receive the wrong item?

• A: We’ll fix it! Please email photos and your order number to admin@croshaninc.com within 3 days. If the mistake is on our end, we’ll replace the item or offer store credit.

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• Q: Can I return unused bundles if I never opened them?

• A: Unfortunately, no. Even unopened hair cannot be restocked due to hygiene policies. All sales are final.​

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• Q: Can I exchange my course for another level (DIYER → PRO)?

• A: You can upgrade to the PRO course at any time! While we don’t offer exchanges, you’ll receive a credit toward your PRO course when upgrading from DIYER.

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• Q: I forgot to use my coupon code. Can it still be applied?

• A: Coupon codes must be applied at checkout and cannot be applied retroactively. Double-check your code before completing your purchase.

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LIFETIME DISCOUNTS

• Q: How do I get discounts on my orders?

• A: Discounts are automatically applied at checkout based on your cart total — no signups or coupon codes needed!

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• Q: What discounts are available based on my order size?

  • $100+ = 5% off

  • $300+ = 10% off

  • $1,000+ = 15% off

  • $3,000+ = 20% off

Your savings grow the more you buy, and the discount is applied automatically.

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• Q: What first-time discounts are available when I join a course?

  • DIYER Course Buyers: $15 off first order

  • QONCEAL PRO Buyers: $50 off first order

  • ​BULK ORDERS  ($1,000+): up to 25% off your first wholesale order

 

Your first-order coupon is sent right after checkout!

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• Q: How do I qualify for Wholesale pricing?
  A: Place an order totaling $1,000 or more, and you’ll automatically unlock Wholesale discounts starting at 15% off!

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• Q: Can I combine my first-time coupon with automatic cart discounts?
  A: Yes! You can apply your first-time coupon on top of the automatic cart discount for even greater savings on your first purchase.

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• Q: Will my discounts expire?
  A: Automatic cart-based discounts never expire — they stay available every time your cart total meets the discount threshold!

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BUSINESS OPERATIONS

• Q: Where are you located?

• A: We are based in Houston, Texas, USA. (3845 Cypress Creek Parkway, Houston, TX 77014.)

 

• Q: Do you have customer support?

• A: Yes! Email us anytime or use the contact form on our website. We respond within 24–48 business hours.

 

• Q: What are your business hours?

• A: Our support team operates Monday–Friday, 10AM–5PM CST.

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